Shipping Policy
Order Processing
Orders are processed within 1–3 business days after payment has been received. Processing times may be longer during holidays or periods of high demand.
Shipping Times
Estimated delivery times are:
- United Kingdom: 5–10 business days
- Europe: 7–15 business days
- United States & Canada: 7–15 business days
- Rest of the World: 10–20 business days
Please note that these are estimates and delivery times may vary.
Shipping Costs
Shipping costs are calculated at checkout unless free shipping is being offered.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number (where available) so you can track your order.
Delays
While we do our best to deliver orders on time, delays caused by couriers, customs, weather, or other circumstances outside our control may occur.
Incorrect Address
Customers are responsible for providing the correct shipping address. We are not responsible for orders delivered to an incorrect address provided at checkout.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date so we can investigate with the shipping carrier.
Contact Us
If you have any questions about shipping, please contact us through our Contact page or by email.